Delivery & Returns
PLACING AN ORDER
Orders can be placed through our online shop or by emailing info@commonroom.co. We make every effort to ensure most products are in stock, apart from those that are made to order, but in the event of us not having your chosen product we will contact you and either inform you of a later delivery date or offer a refund.
DEBIT AND CREDIT CARD DETAILS
When purchasing goods through our online shop you will need to provide a valid credit or debit card number and expiration date. Credit/debit card orders are processed securely by Worldpay Payments. CommonRoom does not handle any credit/debit card data for orders placed online and does not store this information following order placement. We also take payment via PayPal.
ORDER CONFIRMATION
Once CommonRoom has received payment we will confirm that your order has been accepted by sending an order reference number to the email address provided. Please email info@commonroom.co if you have not received this within 2 working days following order placement.
LEAD TIMES
Please see below for area-specific lead times for items that are in stock. If the items you have ordered are not in stock, but you wish to wait for them to be manufactured, lead time is 4-6 weeks.
Please contact us before ordering if you require something urgently. We will try our best to accommodate you.
UK DELIVERY
UK Delivery takes 2-3 working days for both in-stock samples and rolls. Free delivery on samples sent out as standard by Royal Mail. Rolls are sent via Fedex. Standard delivery costs for rolls is £5.95.
EUROPEAN DELIVERY
*Please be aware that we no longer charge VAT to EU customers but you will be charged an equivalent sales tax on delivery by your country. You will also be charged a small handling fee by the courier and if the value of the package is over 135€, you should expect to pay sales tax, a handling charge and a customs fee.*
We would like to add that we are very sorry to have left the EU. It is very upsetting for many reasons – including, of course, the cost to our customers and business more generally.
Europe: 5-14 days via Fedex. European delivery costs £35.00.
INTERNATIONAL DELIVERY
US & Canada: 5-10 days via UPS, DHL or Fedex. US delivery costs £45.00.
Rest of the World: 6-12 days via UPS, DHL or Fedex. Worldwide delivery costs around £50.00. Please contact us via email info@commonroom.co for a quote if your country is not automatically available at checkout.
*Please be aware that import duties will apply*
SIGNING FOR PACKAGES
Please inspect the goods upon delivery. If the goods or the box are damaged it is essential that you notify the driver and clearly mark ‘PACKAGING DAMAGED’ upon the delivery note. If the item is damaged, it is essential that you notify CommonRoom immediately.
If it is not possible to inspect the goods at the time of delivery, please do so within 24 hours and clearly mark ‘SIGNED UNCHECKED’ upon the delivery note. If the item is damaged, it is essential that you notify CommonRoom immediately.
DEFECTIVE, DAMAGED AND INCORRECT GOODS
If the goods we deliver are not what you ordered, defective or unacceptable for other reasons, we ask that you notify us of the problem within five working days by writing to info@commonroom.co. We will discuss the problem and where appropriate arrange for one of our couriers to collect the item.
RETURNS
Rolls of wallpaper
We do not accept returns for wallpaper unless the product is 1) damaged in transit before you receive them or 2) if the product is faulty.
All wallpaper rolls are suitably packaged for transit in delivery. You should inspect the rolls upon delivery as per the above Signing for Delivery instructions.
If goods are damaged you should sign for as such upon delivery and contact us at info@commonroom.co within 24 hours of delivery. We do not take responsibility for goods that have been damaged after delivery.
You must check the product for faults before installation. Should you believe that your item is faulty you must notify us at info@commonroom.co.
For orders within the EU, please organise return shipment using your preferred courier. Please note you will be fully responsible for payment of all return shipping costs. For international orders (outside of the EU), please email us at info@commonroom.co and we will create a return shipping label and deduct the cost from the amount to be refunded. If you organise your own return shipment, you will be responsible for any taxes and duties incurred.
Items should be returned to CommonRoom, 140 Glyn Rd, London, E5 0JE, within 14 working days. If the item returned meets our return terms, any sum debited from your credit or debit card will be re-credited to your account as soon as the goods are received and processed, excluding the initial shipping cost. Please note, we do not cover decorator costs or any other additional costs that arise.
Please note: we do not accept any returns of samples.
Cushions
Returns of cushions can only be accepted by prior agreement with us via email at info@commonroom.co.
Cushions must be returned within 14 days of the invoice/purchase date.
Customers are required to pay for the returns to be shipped back and until they are received back in perfect condition it is the customer’s responsibility. We therefore suggest you use a tracked postage service with insurance.
The address for returns of cushions is:
CommonRoom, 140 Glyn Rd, London, E5 0JE
Artwork
We do not accept returns on artworks.