Delivery & Returns
PLACING AN ORDER
Orders can be placed through our online shop or by emailing email@example.com. We make every effort to ensure most products are in stock, apart from those that are made to order, but in the event of us not having your chosen product we will contact you and either inform you of a later delivery date or offer a refund.
Once CommonRoom has received payment we will confirm that your order has been accepted by sending an order reference number to the email address provided. Please email firstname.lastname@example.org if you have not received this within 2 working days following order placement.
Please see below for area-specific lead times for items that are in stock. If the items you have ordered are not in stock, but you wish to wait for them to be manufactured, lead time is 4-6 weeks.
Please contact us before ordering if you require something urgently. We will try our best to accommodate you.
UK Delivery takes 2-3 working days for both in-stock samples and rolls. Free delivery on samples sent out as standard by Royal Mail. Rolls are sent via Fedex. Standard delivery costs for rolls is £6.95.
*Please be aware that we no longer charge VAT to EU customers but you will be charged an equivalent sales tax on delivery by your country. You will also be charged a small handling fee by the courier and if the value of the package is over 135€, you should expect to pay sales tax, a handling charge and a customs fee.*
We would like to add that we are very sorry to have left the EU. It is very upsetting for many reasons – including, of course, the cost to our customers and business more generally.
Europe: 5-14 days via Fedex. European delivery costs £35.00.
US & Canada: 5-10 days via UPS, DHL or Fedex. US delivery costs £45.00.
Rest of the World: 6-12 days via UPS, DHL or Fedex. Worldwide delivery costs around £50.00. Please contact us via email email@example.com for a quote if your country is not automatically available at checkout.
*Please be aware that import duties will apply*
SIGNING FOR PACKAGES
Please inspect the goods upon delivery. If the goods or the box are damaged it is essential that you notify the driver and clearly mark ‘PACKAGING DAMAGED’ upon the delivery note. If the item is damaged, it is essential that you notify CommonRoom immediately.
If it is not possible to inspect the goods at the time of delivery, please do so within 24 hours and clearly mark ‘SIGNED UNCHECKED’ upon the delivery note. If the item is damaged, it is essential that you notify CommonRoom immediately.
DEFECTIVE, DAMAGED AND INCORRECT GOODS
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If the goods we deliver are not what you ordered, defective or unacceptable for other reasons, we ask that you notify us by writing to firstname.lastname@example.org. We will discuss the problem and where appropriate arrange for one of our couriers to collect the item.
ROLLS OF WALLPAPER
We do not accept returns for wallpaper unless the product is 1) damaged in transit before you receive them or 2) if the product is faulty.
All wallpaper rolls are suitably packaged for transit in delivery. You should inspect the rolls upon delivery as per the above Signing for Delivery instructions.
If goods are damaged you should sign for as such upon delivery and contact us at email@example.com within 24 hours of delivery. We do not take responsibility for goods that have been damaged after delivery.
You must check the product for faults before installation. Should you believe that your item is faulty you must notify us at firstname.lastname@example.org.
For orders within the EU, please organise return shipment using your preferred courier. Please note you will be fully responsible for payment of all return shipping costs. For international orders (outside of the EU), please email us at email@example.com and we will create a return shipping label and deduct the cost from the amount to be refunded. If you organise your own return shipment, you will be responsible for any taxes and duties incurred.
Items should be returned to CommonRoom, Studio 37 Hackney Downs Studios, 17 Amhurst Terrace, London, E8 2BT, within 14 working days. If the item returned meets our return terms, any sum debited from your credit or debit card will be re-credited to your account as soon as the goods are received and processed, excluding the initial shipping cost.
Please note, we do not cover decorator costs or any other additional costs that arise.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, unopened and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. Please note that returns will need to be sent to the following address:
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Cushions must be returned within 14 days of the invoice/purchase date.
Customers are required to pay for the returns to be shipped back and until they are received back in perfect condition it is the customer’s responsibility. We therefore suggest you use a tracked postage service with insurance.
The address for returns of cushions is: CommonRoom, Studio 37 Hackney Downs Studios, 17 Amhurst Terrace, London, E8 2BT.
We do not accept any returns of samples.
Certain items cannot be returned, including wallpaper rolls and samples, and artwork. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
EUROPEAN UNION 14 DAY COOLING OFF PERIOD
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.